CORONAVIRUS UPDATE 14th May 2020
WE ARE OPEN FOR BUSINESS
We are aware there is a great deal of concern and uncertainty about the impact of the Coronavirus on businesses and want to share with you our current position.
First and foremost, we at Homegames are all well and because of the way we are structured, we are able to operate remotely if we have to, although our offices are now open but operating with different hours to the norm. The best contact method is by email using the address on our website contact page and we will respond within 24hours or alternatively call 0345 226 5758
The good news is that most of our pool table manufacturers are re-opening on Monday 18th May with the rest opening at the end of May. Any pool table deliveries that were recently scheduled for delivery will be first in line for supply as soon as we can collect from the factories.
A number of new customers are ordering in advance of the factories re-opening. To ensure a timely delivery of a pool table and a place at the head of the queue - order soon
Spares and Accessory supply is continuing as usual except some items are taking a little longer when sent by Royal Mail
For new pool table customers please order product if you are prepared to wait longer than the current lead times due to the backlog of existing orders. The sooner you order the better as the schools may not re-open until September which makes it a long summer to entertain the children.
For existing pool table customers we remain committed to your order from the manufacturer and will supply as soon as possible. Please bear with us as we are prioritising orders by date and we will get to you as quickly as we can. we will keep you informed of progress by email
Spares and accessories will be despatched on the same day if orders are received by 2.30pm subject to stock. Some deliveries may be made in 48hours rather than 24hours given the circumstances.
Table Tennis and Football Tables
Freeplay and Coin Operated Football Table supply is still going ahead but the assembly option is temporarily suspended.
Our Table Tennis Tables are pretty much sold out until Mid June.
Freeplay and Coin Operated Football tables are still available although lead times are up to 21 working days depending on location.
Spares, Pool Accessories, Garden Games and Football Nets and Goals
Spares and accessories will be despatched on the same day if orders are received by 3pm subject to stock. Some deliveries may be made in 48 hours rather than 24hours given the circumstances.
Hopefully we can get your smaller orders to you quickl
Please be assured that we are taking all the precautions necessary and following Government guidelines to ensure the protection of our delivery crews and customers
If you have any concerns please call us on 0345 226 5758 and we will answer any of your queries.