All products on our website include Free Delivery and VAT. There are no hidden surprises at checkout.
Free delivery applies to most areas of mainland Britain. However a surcharge may apply when delivering certain products to more remote areas of Britain such as the Highlands, Islands, Cornwall as well as Northern Ireland. We would always recommend calling or emailing first to clarify shipping if you live in these areas.
Our methods of delivery vary depending on the item bought. Higher ticket items such as pool tables, football tables, table tennis, and air hockey will be delivered by a dedicated specialist carrier. We would always contact you prior to delivery to confirm an agreed date and time.
Smaller parcel items will usually be sent by an overnight carrier. We have contracts with major couriers and have daily and regular collections from Parcelforce and FedEx.
Small packets will usually be sent by Royal mail 1st class signed for post. This is a fast service and enables us to keep prices as low as possible for our customers.
Our website only accepts payments form UK customers. However this does not mean that we do not ship overseas. We have good experience and knowledge when it comes to shipping overseas and are always happy to quote. This is possible for most of our online products including pool tables and football tables. Please either email or call for a fast shipping quote.
On many products we offer an installation service. It is important to ensure that adequate off road parking is available for our fitting teams. This especially applies in Central London and other major UK cities. Goods will usually be delivered in a sprinter or transit van. If this cannot be guaranteed then the installation service may not be offered and the goods would then be delivered only. It is the customer’s responsibility to inform us of any potential parking issues prior to ordering.
Our aim is to deliver all goods to our customers in the quickest possible time. We will always do our very best to ensure this happens. On the rare occasion that delivery of an item is delayed we would ensure that the customer is kept fully informed.
If you require any further information regarding any of our delivery services please feel free to contact us and we would be happy to help.